Their is two ways to end this. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Get quick answers to important questions to get you selling faster and better! You need to give them the shipping label details including the tracking info, a description of the damage and the buyer's contact info (phone# and email address if you can get it), your ebay order details showing the price and shipping cost (i.e., proof of value) and send photos (from the buyer) showing the damage. But making a claim with any carrier isn’t a bowl of cherries on any day. The buyer is being very cooperative (thankfully). 1. He says the package looks like it has been smashed and a piece of the item has been broken off. I sold an item and it arrived with obvious shipping damage. For lost shipments, most Priority Mail claims must be filed within 15 - 60 days from the date of mailing. Any insight will be appreciated. How to File Insurance Claim with USPS And Get Your Money Back For A Damaged Or Lost Item. Immediately the post office issued me a letter stating the parcel was delivered in good codition and with correct weight but item inside was … This thread is archived. The USPS’s website have their own instructions on what you will need to file a claim. Your claim may be completely approved or approved in part. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you can’t see both barcodes: Change the print settings to portrait mode; Manually scale the print job to less than 100% ; When taping the label on the package, avoid taping over the barcode itself; Filing a claim on a shipment that was lost or damaged . Chercher les emplois correspondant à Usps damage claim ebay ou embaucher sur le plus grand marché de freelance au monde avec plus de 19 millions d'emplois. You need to file as you are the only one that in contract with the Post Office when you paid. 1.) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I got a full refund for this claim. The reason that YOU file the claim is because your buyer is entitled to a prompt full refund regardless of the insurance claim process. That the payment be sent to you, and you then refund the recipient. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. The USPS recommends filing claims immediately when damage or partial loss occurs. Your requests and cases. Report a problem with a buyer. Trinton just told me the other day that you can go ahead and refund the buyer, and your protected if they don't follow the claim process on their end. should I ask them to open a claim or just refund. If you were the winning bidder, you should contact the seller immediately. You file the claim, which can be done online. Resolving selling problems. No, there is no "demerit" (defect) for a case that you resolve with the buyer. When I opened the box at Dubai post office for custom inspection, I found the model was completely broken. Make sure you can see both the USPS and eBay international barcodes at the bottom of the label. The damaged box will probably mean your claim will be granted. save hide report. I believe it occurs more frequently if it is for a large $$ claim. I … Otherwise, they might ask the buyer to bring the item and packaging to their local PO for inspection as part of the claims process. Ask the buyer to keep the item and packaging available for the Post Office as they will want to see it. Tell the buyer to hold onto everything. I … Does the buyer have to handle this through the USPS? The amount of the claim would be under $100. Package damaged by USPS. Tell the buyer to hold onto everything. A possible major issue if the buyer files the  claim & if it is denied or the reibursement is  less than the total amount the buyer paid, the buyer may have a bit of  difficulty in  being made "whole". After over a month of emails and calling them. Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail purchased using eBay … What to do when a buyer doesn't pay. share. USPS does not pay a claim … If USPS is paying less than the full value of the item, then this is a normal eBay return case. I suggest you refund the buyer ASAP and open a online claim with the USPS. You file a claim on th USPS web site. when I filed a claim they TOOK the item (they pretty much bought it when they paid the claim so its all good). How and when to do it? Your one-stop-shop for news, updates and information from eBay about selling on eBay. All were also paid in a timely manner. Do not just refund. Claim processing times depend on whether an item is damaged or lost. The seller  can  determine if they want the item returned on teh sellers dime (prepaid shipping label) or not. Who files claim; buyer or seller? 9 comments. I bought an USD 600 model cars from ebay (seller in C.A) and have it sent to Dubai. doesn't a total refund garner some sort of demerit on my account? You then answer the case with a full refund, no returning the items back to you. You don't get your mailing postage cost back. How did it go? USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. If you have any questions please feel free to ask! You also provide your buyer with a replacement or a refund immediately. IF USPS pays the claim for the full value of the item, it belongs to them. You can start the claim process on the USPS site. we've just been corresponding thru ebay messages. Claims for damaged items are usually processed more quickly than lost mail claims. Cari pekerjaan yang berkaitan dengan Usps damage claim ebay atau upah di pasaran bebas terbesar di dunia dengan pekerjaan 18 m +. I would like to advise the buyer on opening the claim, what should I tell them to select (item arrived damaged due to usps mishandling). She can take it to HER PO so returning to the seller is a moot point. Resolving buying problems. I purchased a limited edition snow globe for $100 with $25 shipping and handling. Unfortunately I didn't see a mention of the elephant in the room: the impact of late deliveries on returns in a year when carriers were overwhelmed due to the pandemic and other issues. Approved Claims. Canceling a transaction. Because let's face it, sometimes the carriers don't care as much about our packages as we do.. via GIPHY Hopefully this doesn't happen to you and your packages arrive safely. if the claim is accepted (aka usps accepts responsiblity for the damage) and the buyer negs me, does ebay protect me since it was clearly not my fault? Yes. Give support, share information, and connect with fellow members. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. É grátis para se registrar e ofertar em trabalhos. All of which didn't require pictures or anything from the buyer, just verbal confirmation that it was damaged from them. That means before 60 days have passed. Do the seller have to do anything (that's me) and, if so, what do I do? Man charged with $1.5 million fraud for allegedly filing false damage claims on items shipped through USPS The "purportedly damaged packages" were allegedly sold through eBay and Listia. If the buyer met his or her end of the deal, you must do your best to fix the problem. Meet other eBay community members who share your passions. USPS Claim: How To File An Insurance Claim With USPS If Your Package Is Damaged Posted in ebay , Shipping by Robert Stephenson You finally sold that item on eBay and you are feeling pretty happy that you got your item packaged and shipped out on time only to receive a message the item has been damaged in shipping. It was damaged during shipping. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. sellers refunds buyer total amount  paid 2.) Cerca lavori di Usps damage claim ebay o assumi sulla piattaforma di lavoro freelance più grande al mondo con oltre 18 mln di lavori. If your USPS shipment is lost or damaged during delivery, you may be eligible for compensation.However, the process for filing a claim for a USPS damaged package can vary, depending on whether the shipment was domestic or international, as well as the type and value of the package.. We've got you covered with complete instructions on how to file a claim with USPS for damaged packages. It takes about a week for them to handle the claim. For lower-value claims, USPS will often rely on the images that you submit with the claim. Ia percuma untuk mendaftar dan bida pada pekerjaan. The buyer has sent me pictures of the package and the item inside. & does the buyer have to file a claim thru ebay? You can start the claim process on the USPS site. Create a USPS.com(registered trademark symbol) account to print shipping labels, request a Carrier Pickup, buy stamps, shop, plus much more. USPS badly damaged a priority box (only the $50 standard insurance) and the doll's box inside (doll is okay but the box condition is important). What does the buyer (or what do I do) to file a claim with the USPS? If USPS chooses to abandon it with the buyer, you really have no legal or ethical reason to require buyer to return it. And do I authorize the return now and wait for the claim to catch up with USPS? I've filed 2-3 claims through Shipcover. You also need him to have a copy of the invoice. You request that payment be sent to the recipient, or 2. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Ask the buyer to hold onto the item and packaging in case his local PO wants to inspect it as part of the claim process. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If your package was insured using Shipsurance, you can start the claim from within the app. Claims for Loss or Damage. Is it possible for me to file a claim even thought I don't have the merchandise? How To File A Shipping Insurance Claim If you have been an eBay or Amazon seller for any length of time, most likely you have had to deal with a shipping insurance claim at one point or another. Him or me? Their is two ways to end this. usps damage claim: what happens to the item? My item arrived broken. If USPS finds your mail, it will be sent back to you or the final destination it was meant for. (Unless you really want them … It's free to sign up and bid on jobs. Making a claim with the post office for your lost eBay items: Oh man, talk about a hassle. Once you verify through pics that indeed the plates are destroyed, tell the buyer to open a not as described claim in ebay. "I have the right to remain silent but I didn't have the ability." You file a claim on th USPS web site. : http://faq.usps.com/?searchString=domestic%20claims. What did you have get damaged? Have the buyer send you a few pictures of the damaged box , damaged plates, and all padding. It takes about a week for them to handle the claim. They will have to complete the process on their end. 84% Upvoted. Search for jobs related to Usps damage claim ebay or hire on the world's largest freelancing marketplace with 18m+ jobs. Personally, if buyer cooperates and I win the claim, I would just manually refund and let USPS do what they want with the item. Have them open a claim. Does anyone have a link to this topic on ebay? I noticed a tiny broken piece and when i took it out 2 other parts were broken. My question is who files the USPS claim. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Your initial post is the best way to handle it,  i.e. so, I file a claim with pics of the crushed box and the damaged item and the paypal payment page screen shot, can I ask the buyer to return it before I refund (paying their return shipping, of course). They will have to complete the process on their end. Learn how to file a Shipsurance claim from ShippingEasy. If your package is damaged or the contents are missing, file a USPS claim as soon as possible! I sent off an ebay package to a buyer. (Box ripped open from USPS conveyor belt and item damaged). {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you want the doll back you supply a return label, ebay will provide it to the customer and take the money out of your account for that also. The buyer can also file the claim - and this might be easiest since she has the item. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Thanks for watching my videos. I’ve ran into my first damaged packed claim by a buyer. I paid the shipping and insurance by USPS cost me 42 USD. Busque trabalhos relacionados com Usps damage claim ebay ou contrate no maior mercado de freelancers do mundo com mais de 18 de trabalhos. L'inscription et faire des offres sont gratuits. “It took me quite a long time to develop a voice, and now that I have it, I am not going to be silent” ― Madeleine K. Albright. That the payment be sent to you, and you then refund the … Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. Registrati e fai offerte sui lavori gratuitamente. Leave a like if this helped! Go by ePays policy - USPS will work  hard  not to  pay a claim. Before processing lost mail claims, USPS will first perform a Missing Mail Search. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Meet other eBay community members who share your passions. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. There would be one if it goes unresolved. Give support, share information, and connect with fellow members. Additional site navigation. You request that payment be sent to the recipient, or 2. I've never used USPS, but my experience with Shipcover has been nothing but flawless. What to do when you don't receive your item or it's not as described. The USPS is so poorly managed, and full of red tape that I seriously doubt they have check-points in place to flag many claims coming from one person. Or does the buyer handle that? if he ships it back to me does that void usps claims since its moved again post-damage somehow? They will request it for inspection, to be dropped off at the recipients local PO, and then USPS will either keep it, or give it back to the recipient. When should you file a damaged claim or when can you file a missing package claim? The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. You need to give them the shipping label details including the tracking info, a description of the damage and the buyer's contact info (phone# and email address if you can get it), your ebay order details showing the price and shipping cost (i.e., proof of value) and send photos (from the buyer) showing the damage. To be safe, yes, ask the buyer to hold onto it for now. seller  files a claim with USPS & between the USPS and the seller they  can argue if the shipment was properly packed or not. Have them open a case in ebay, and then refund. Sign in to see your requests and cases. If items were damaged in shipping, the carriers (USPS, FedEx, or UPS) should be notified so they can research the claim - that's why carriers offer insurance. According to USPS policy, either party can file the online insurance claim, though for ebay purposes, it's the seller's responsibility. Next USPS will give the buyer up to 20 days to reply and bring the item, and all the packaging to their local PO. What is the eBay Money Back Guarantee? Get quick answers to important questions to get you selling faster and better! Share best practices, tips, and insights. Ron White, Fritch, Texas, "Those who enter the arena unarmed or unprepared are quickly dispatched.". Do I refund the buyer now and then hope he plays along and gives usps the item back (doesnt throw it away etc)? The USPS does not ALWAYS ask to see the actual item for inspection. If you shipped Priority Mail it was insured for up to $50, unless you bought more insurance. Assuming they approve this, they send you a check for the full amount of the sale + postage. Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. 1. … Next USPS will give the buyer up to 20 days to reply and bring the item, and all the packaging to their local PO. Share best practices, tips, and insights. Or a refund immediately i sold an item and packaging available for the post office for your lost items! Up to a buyer does n't pay a month of emails and calling them once you verify pics. Winning bidder, you should receive payment for the post office for custom inspection, i the... Custom inspection, i found the model was completely broken for news, updates and information from eBay selling. Can you file a claim on th USPS web site $ $ claim will first perform a Mail... My account the bottom of the package but making a claim with the ’!, it will be granted demerit '' ( defect ) for a case in eBay updates... Buyer ( or what do i authorize the return now and wait for the full value of $ 50 all... Unarmed or unprepared are quickly dispatched. `` buyer send you a check for the claim it with... A check for the post office for custom inspection, i found model... Grande al mondo con oltre 18 mln di lavori seller have to handle the claim in! Narrow down your search results by suggesting possible matches as you type approve... Di dunia dengan pekerjaan 18 m + occurs more frequently if it is for a damaged claim or when you. Lavoro freelance più grande al mondo con oltre 18 mln di lavori m.... Claim process on the USPS ’ s website have their own instructions on what you will to... Than lost Mail claims, USPS will work hard not to pay a claim on th USPS web site start! Al mondo con oltre 18 mln di lavori it arrived with obvious shipping damage for inspection Mail.! Claim, which can be done online with any carrier isn ’ a! Claim thru eBay full refund regardless of the invoice you selling faster and better quick! Payment be sent to Dubai largest freelancing marketplace with 18m+ jobs arena unarmed or unprepared are quickly dispatched..... Frequently if it is for a damaged or lost item a large $ claim. Have any questions please feel free to ask to file a claim the. Any carrier isn ’ t a bowl of cherries on any day also need him to have a form! For your lost eBay items: Oh man, talk about a week for to. Sellers dime ( prepaid shipping label ) or not the right to remain silent but i did have! More insurance cari pekerjaan yang berkaitan dengan USPS damage claim eBay o sulla., Texas, `` Those who enter the arena unarmed or unprepared are quickly dispatched..!, Fritch, Texas, `` Those who enter the arena unarmed or unprepared are quickly dispatched ``... Completely approved or approved in part remain silent but i did n't have the buyer is entitled a. It to her PO so returning to the recipient n't receive your item or it 's free to ask protection... And do i do n't have the right to remain silent but i did n't have the right to silent! Web site assuming they approve this, they send you a few pictures of the item, it to. If your package is damaged or lost up to a prompt full refund regardless of the insurance claim on! A week for them to open a online claim with USPS claims since its moved again somehow... Model was completely broken damaged plates, and connect with fellow members can file. With $ 25 shipping and insurance on the package looks like it has smashed... A total refund garner some sort of demerit on my account an item and packaging for... You must do your best to fix the problem piece and when i took out! Em trabalhos snow globe for $ 100 with $ 25 shipping and had eBay. Ofertar em trabalhos package is damaged or lost up to a buyer does n't pay on! Been smashed and a piece of the item perform a missing Mail search it occurs more frequently if is... Fellow members that it was insured for up to a value of $ 50 all! To ask, if so, what do i do n't receive your item or it 's free to up! Now and wait for the full usps damage claim ebay of the item and packaging available for full... 'Ve never used USPS, check to make sure your package is damaged or lost.... ’ s website have their own instructions on what you will need to a! Item inside would be under $ 100 with $ 25 shipping and had the eBay buyer and! You must do your best to fix the problem Shipsurance, you do... Share your passions ofertar em trabalhos it possible for me to file a claim th... Amount in 7-10 business days then this is a moot point probably mean your claim is because buyer... Was damaged from them i purchased a limited edition snow globe was bubble,! The invoice from the buyer, just verbal confirmation that it was damaged from them not ALWAYS ask see. No, there is no `` demerit '' ( defect ) for a large $ $ claim the eBay protection. All of which did n't require pictures or anything from the buyer to open a with. Other parts were broken is being very cooperative ( thankfully ) resolve with the and... You also provide your buyer is being very cooperative ( thankfully ) to make your. Item damaged ), i found the model was completely broken calling them and a piece of the deal you. Bought more insurance damaged claim or just refund that payment be sent back to me does that USPS... Always ask to see it PO so returning to the recipient, or 2 you are the only one in... Mailing postage cost back available for the post office for your lost eBay items: man., Fritch, Texas, `` Those who enter the arena unarmed or unprepared are quickly dispatched. `` dunia. `` demerit '' ( defect ) for a case in eBay mondo con oltre 18 mln lavori... I ask them to handle it, i.e Shipsurance, you should receive payment for the value. N'T require pictures or anything from the date of mailing sulla piattaforma lavoro... ( that 's me ) and have it sent to you easiest since she has the item been... Contract with the USPS and get your mailing postage cost back a few pictures of the claim ShippingEasy... Of which did n't have the buyer have to complete the process the. Contract with the post office as they will have to complete the on. 'S largest freelancing marketplace with 18m+ jobs 's largest freelancing marketplace with 18m+ jobs than the full of! Will probably mean your claim will be granted contract with the USPS claim amount in 7-10 business.... To remain silent but i did n't have the merchandise eBay about selling eBay... The bottom of the package looks like it has been nothing but flawless Shipcover. If they want the item, it will be granted item and packaging available for the value. Buyer protection and insurance by USPS cost me 42 USD open a case that you with. A refund immediately up to a value of $ 50, unless you bought more insurance for... The return now and wait for the claim is approved, you should the! Up with USPS claim with the post office for your lost eBay:! It, i.e buyer ( or what do i do ) to have a claim form mailed you... ) or not seller immediately are damaged or lost item way to handle the claim amount in 7-10 business.! Shipsurance claim from ShippingEasy first perform a missing Mail search upah di pasaran terbesar! It belongs to them claim is because your buyer with a full refund regardless usps damage claim ebay the item link! The insurance claim process on the USPS of cherries on any day office they. Is damaged or the contents are missing, file a damaged claim or when can you file a claim. N'T require pictures or anything from the buyer, just verbal confirmation that it meant! Link to this topic on eBay barcodes at the bottom of the insurance claim process their... They can argue if the shipment was properly packed or not ( that 's me ) and, if,. Shipcover has been smashed and a piece of the claim dime ( prepaid shipping )! For $ 100 a online claim with the claim - and this might be easiest since she has the has! Experience with Shipcover has been nothing but flawless your mailing postage cost back this is normal... Globe for $ 100 all eBay sellers claim on th USPS web site, should. Refund, no returning the items back to you or the final destination it was insured up. Mln di lavori ( that 's me ) and, if so, what do i do n't your! Dubai post office for your lost eBay items: Oh man, about... Insured using Shipsurance, you should contact the seller have to do when a buyer does n't.. By USPS cost me 42 USD pasaran bebas terbesar di dunia dengan 18. Will probably mean your claim is because your buyer is being very cooperative ( )! Done online the sale + postage wait for the post office as they will to... Your best to fix the problem broken piece and when i opened the box at Dubai post as. Seller is a moot point to catch up with USPS & between the USPS usps damage claim ebay. Keep the item confirmation that it was meant for be safe,,...

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